Frequently Asked Questions, in case you were wondering.
After a flood or fire, who should I call first?
If your house is currently on fire, please call 911.
After the incident, if the loss is substantial, call our 24-hour hotline to get emergency services starting immediately.
If you’re unsure if the damages are large enough to make a claim, call our 24-hour hotline to speak with a Project Manager.
Do I have to leave the drying equipment on and running the entire time?
Short answer: yes. Keeping the equipment running dries the area much faster. That said, if the noise is keeping you up at night, shut them off while you sleep.
If it looks dry, can I turn off and remove the equipment?
We’d prefer you didn’t. Even if a surface appears dry, layers beneath it could still be damp. And you don’t want damp.
Where do you take all my stuff?
We recommend your things stay on your property in an available room. If necessary, they’re moved to our secure, heated, state-of-the-art warehouse.
How long will the whole process take?
Each job is different and our process depends on the severity of the damage. That said, we’ll set expectations with you right off the bat so you aren’t left in the dark.
Can I stay in my home during the remediation process?
It’s completely safe to stay home with our equipment running and during the remediation process. That said, each job is special. When we know, you’ll know.
Who pays the hydro bill while you’re running the equipment?
Great question. Depending on who’s covering the claim, hydro can be reimbursed to the homeowner. It’s best to clarify with your Project Manager so they can direct you.
Do you HAVE to test for asbestos, lead and mould?
As a bonded and insured company, 100% yes. To insure we’re compliant with WCB and Worksafe, the area we’re working in must be safe for employees, residents and owners. It’s mandatory we test for asbestos in all building materials pre-1990, and test for lead in anything up to 2010. Mould can be visually inspected and reported.
How do I know if there’s asbestos or mould? Should I be concerned?
Testing can be done by any reputable, licensed company/technician. Asbestos isn’t concerning unless it’s disturbed, airborne and inhaled. Mould is the most concerning as there are spores that are easily airborne and need to be eliminated ASAP.
Can you complete work during my vacation?
Bon voyage amigo, repairs can be done anytime. As a bonded company, you can trust us with your home. Leave us the keys, and we’ll take care of the rest.
Can you work evenings and weekends?
If the insurance company approves it, we can work whenever.
What is a deductible?
It’s a pre-set amount, as dictated by the insurance company, during the purchase of the policy. The insurance deductible is the amount of money you’ll pay in an insurance claim before the insurance coverage kicks in & the company starts paying you. When you have a deductible, in most cases you have to put up that amount of money before your claim gets paid.
Why should I choose PPCR?
We treat every job with the care and patience it deserves. Striving for perfection above all, we understand that clients are trusting us with their life’s largest investment. Every PPCR employee is passionate about the restoration process and wants nothing more than to share our love for restoration.
Is PPCR Bonded?
Absolutely. Every employee is background-checked by the VPD.
Can I trust your employees in my home?
100%. No one wears our uniform without being thoroughly vetted. Each employee completes an intensive training & answers to a direct manager.
Is there a warranty?
You better believe it. We guarantee our work for as long as the policy owner owns their home.
Do I have to make a claim?
I mean, we’d highly highly recommend it, but it’s the homeowner’s choice. Our Project Management team can provide quotes prior to proceeding with any work. Just keep in mind that a Project Manager can only give you ballpark figures. Accurate estimates are provided once the demo is complete and the unit is dried to industry standards.
What happens if I don’t have insurance?
The situation still needs to be controlled and the loss needs to be mitigated. You can hire any restoration company privately to control the loss and submit a quote prior to proceeding.
What if I don’t like my current restoration company?
As the homeowner/policy holder, you control which company works within your home. That said, in certain cases it’s harder to change companies. Speak with your Project Manager, notify them of your thoughts and clarify your expectations. Almost 95% of the time, issues come from misunderstandings. If you know for certain you’d like to switch companies, notify your adjuster, and request a quote from companies you’re interested in.
Do I have to use PPCR for the repair process?
Nope. You can choose any company to complete work within your home. We’re pretty good though.
Am I able to complete upgrades or renos during the restoration process?
Technically yes, but restoration companies should be completing any portion of an insurance claim prior to focusing on upgrades. Insurance companies don’t love upgrades that delay the restoration process.