About Us

Allow us to re-introduce ourselves.

Thanks for Stopping By!

If you’re on this page, it probably means you’re trying to learn a little more about who we are. I can’t sum up everything about Platinum Pro-Claim Restoration (PPCR) in just one paragraph, but here’s what I can tell you: this company was built with purpose.

When I started PPCR, I wanted to create more than just a business—I wanted to build a workplace that people felt proud and happy to be part of. After all, I’d be working here too! But beyond that, I’ve always cared deeply about helping people. The work we do really matters because we’re there for people at some of the hardest times in their lives.

We exist to restore lives, the planet, and communities. Whether it’s a flood, fire, or another unexpected disaster, we help people get back into their homes and back on their feet. It’s not just about fixing what’s broken; it’s about making a lasting difference.

PPCR is also part of the Pro-Claim Group, and together with our partners across Western Canada, we’re working to revolutionize the restoration experience for our clients. Through collaboration and innovation, we’re setting new standards and delivering better outcomes for homeowners and communities.

At the heart of everything we do are our values: Helping Others in Need, Excellence, Innovation, Our People, Planet, and Community. These aren’t just words to us—they’re principles we live by every day.

If you want to dive deeper into our Purpose, Vision, and Values, keep reading. They’re not just what we stand for—they’re how we approach every decision, every project, and every client we serve.

Thanks for taking the time to get to know us.

-Tony Scott, Founder & CEO.

Our Purpose

Platinum Pro-Claim exists to restore lives the planet and communities. At Platinum Pro-Claim Restoration, our purpose goes beyond restoring buildings—we restore what matters most.

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Restoring Lives

We’re not just repairing property; we’re helping people rebuild their lives. By restoring the places they call home or the businesses they rely on, we return a sense of security, comfort, and peace of mind to families, employees, and communities.

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Restoring the Planet

We are making a meaningful and measurable impact on the environment. By identifying and addressing our largest sources of CO2 emissions, we are actively reducing our carbon footprint. Through initiatives like diverting debris from landfills, cutting waste, and adopting sustainable practices, we’re leading the way toward a greener future for our industry and our planet.

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Restoring Communities

Communities are at the heart of what we do. Whether we’re helping families return home, restoring businesses that bring people together, or supporting local organizations, we strengthen bonds and create lasting progress. Our goal is to leave communities better than we found them—fostering connection, collaboration, and a brighter future.

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Our History

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2019
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2020
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2021
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1
1991

Grunge was in, the Internet was a fad, and 26-year-old Tony Scott founded Pro-Claim Restoration based on purpose. He wanted to bring a new level of customer service to the restoration industry.

2
1997

To expedite repairs, avoid outsourcing, and offer more sustainable options, Tony developed Pro Claim’s in-house flooring division, PC Flooring. Their original motto? “Making the world a better place, one floor at a time.”

3
2007

Grunge was out, the Internet dominated our lives, and Geoff Shand started Platinum Pacific Restoration. Specializing in strata losses, Geoff’s team was also renowned for exceptional customer service.

4
2008

Back at Pro-Claim, Tony recognized that traditional management styles just didn’t work. “What’s best for the employee?” became their key philosophy, and has proven itself ever since.

5
2013

Two industry leaders are better than one. In 2013, Geoff & Tony combined their specialties to provide even better service. Pro-Claim and Platinum Pacific Restoration became the juggernaut, PPCR.

6
2014

With a rapidly growing business, we moved into our 43,000 sqft office. We also picked up our On-Site Esporta machine & Bio-Sweep Chamber, continuing our legacy of amazing customer service.

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2015

Similar to PC Flooring, we started our own cabinetry team, called....you guessed it...PC Cabinets. This expansion helped us reduce cycle times and control the timeline of our jobs.

8
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We really started to dig our teeth into sustainability. We became the first restoration company in Canada to actively track, measure, and reduce our carbon emissions. We created our CO2 benchmark in 2016 and have been reducing it ever since.

9
2019

NEW LOOK, WHO DIS?! In 2019, we revamped our brand and ditched that tacky Edwardian Script font. We ushered in a new era for PPCR where we kept doing all the great things—just a lot prettier now.

10
2019

Enter Pro-Claim Group! In 2019, PPCR decided to partner with industry powerhouse and Vancouver Island favourite, Downs Construction. This helped us create our head office, The Pro-Claim Group, where we aimed to elevate our entire industry to new heights.

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2020

In 2020, we teamed up with local Calgary company, ProStar Cleaning & Restoration. Now, we’ve got not one but two dynamic duos: ProStar Cleaning and Pro-Claim Calgary. Double the companies, double the awesome!

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2020

In 2020, our group got even bigger as our parent company acquired McKnight Cleaning and Restoration based out of Canmore, AB. We gave them a bit of a rebrand too, and now they’re proudly known as Pro-Claim Canmore. More family, more fun!

13
2021

In 2021, we kept growing and expanded our family to Cranbrook, BC. PCG acquired Paulson Fire & Flood from the retiring Robert Paulson himself. New town, same awesome vibes!

14
2021

In 2021, we joined the GUS Network, expanding our partners to include over 267 restoration contractors across Canada! More partners, more power!

Our Values

Helping Others in Need

Helping Others in Need

We serve with compassion, focusing on listening, connecting, and recognizing the personal challenges others may face. We are committed to hiring individuals whose values of service and compassion align with ours. Our team thrives when they are inspired by making a difference and helping others in times of need.

Excellence

Excellence

We are relentlessly in the pursuit of greatness over mediocrity. We are deeply passionate about providing an unrivaled level of service to our customers. We take pride in being a leader in the restoration industry.

Check out our Google Reviews!

Our People

Our People

Our people are the key to our success. We prioritize our employees and work diligently to foster engagement and collaboration, ensuring client success and making decisions that are best for our people.

Meet our People!

Innovation

Innovation

We are constantly being creative to improve our processes. We want to be ahead of the industry trends, embracing change. We make our industry better by collaborating with all parties to improve the outcomes for homeowners. We do not accept the status quo.

Planet

Planet

We care deeply about our planet and are committed to taking meaningful steps to reverse climate change. Our focus is on reducing greenhouse gas (GHG) emissions by diverting debris from landfills, reducing waste and energy consumption and converting our Fleet of Vehicles to EV. We advocate for taking climate action and share our best practices through collaboration with employees, clients and competitors alike.

Learn more about our sustainability efforts!

Community

Community

Our communities enable us to grow and flourish and connect us through common interests, goals and experiences. We are passionate about giving back in meaningful ways to the communities in which we work, play and live to support health, wellness and connection for all.

Learn more here!

Helping Others in Need

Excellence

Our People

Innovation

Planet

Community

Our Vision

People are the heart of our company and together we revolutionize the restoration experience.

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Being Fiscally Responsible

We ensure sound financial practices that allow us to grow sustainably and invest in the people, technology, and initiatives that matter most.

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Building Efficient, Sustainable, Technology-Forward Business Practices

By leveraging cutting-edge tools and prioritizing sustainable solutions, we are paving the way for a more efficient and environmentally responsible future in restoration.

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Building Tomorrow’s Leaders Today

We empower and develop our team members to grow as leaders, ensuring the future success of our industry and our company.

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Focusing on Meaningful Growth

Our growth is guided by purpose, focusing on meaningful impact that strengthens our organization, clients, and communities.

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Delivering an Exceptional Client Experience

Every interaction counts. We are relentless in our pursuit of excellence, delivering unparalleled service and results that exceed expectations.

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Fostering a Culture That Passionately Engages Our People

Our people are our foundation. We create a workplace culture that inspires collaboration, innovation, and dedication to our shared purpose.

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Leading Initiatives That Reduce GHG Emissions and Waste

Sustainability is at our core. From reducing greenhouse gas emissions to cutting waste, we lead by example in reversing climate change and protecting the planet.

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Investing in and Supporting the Communities in Which We Work and Play

Strong communities build a strong future. We give back through partnerships and initiatives that promote health, connection, and growth for all.

Stronger Together

We are a collective group of companies that provide resources to act quickly no matter the size of the job.

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The Pro-Claim Group is a collective of restoration companies focused on elevating our industry through innovation and helping our partners maintain excellence through superior customer experience.

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GUS_logo-coloured-01

GUS is Canada’s largest network of disaster recovery professionals who have offered the most comprehensive range of disaster recovery services for nearly 30 years. Since 1991, GUS has set the standard in the field of disaster renovation.

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